Returns Policy:
At Australian Gold and Silver Jewellery (AGSJ), we strive to ensure your complete satisfaction with every purchase. Our returns policy applies only to products sold directly by AGSJ. Please note that different return policies apply to products sold by third-party sellers on our site. We recommend reviewing the specific policies of these sellers for any purchases made from them.
We want you to be completely satisfied with your purchase from Australian Gold And Silver Jewellery. If, for any reason, you are not satisfied with your order, we offer a hassle-free return policy outlined below.
For products sold directly by AGSJ, our returns policy offers a hassle-free process within a specified timeframe. Here’s what you need to know:
Return Policy for Australian Gold And Silver Jewellery:
- Eligibility for Returns 1.1 New-Non-Customised Items: We accept returns for new-non-customised items within 30 days from the date of delivery. The item must be in its original condition, unworn, undamaged, and with all original tags and packaging intact.
1.2 Customised/Used Items: Unfortunately, we cannot accept returns for used or customised items, including engraved jewellery or personalised pieces, unless there is a manufacturing defect or error on our part. We encourage you to double-check all customisation details before placing your order.
- Return Process 2.1 Contact Customer Support: To initiate a return, please contact our customer support team within the eligible return period. You can reach us via email or phone, providing your order details and the reason for the return. Our customer support team will guide you through the return process.
2.2 Return Authorisation: Once your return request is approved, we will provide you with a return authorisation number (RMA) and detailed instructions on how to return the item.
2.3 Packaging and Shipping: Please ensure that the item is securely packaged, preferably in the original packaging, to prevent damage during transit. You are responsible for the return shipping costs unless the return is due to a manufacturing defect or error on our part.
2.4 Return Shipping Method: We recommend using a trackable shipping service to return the item. We are not responsible for any returned items that are lost or damaged during transit.
- Inspection and Refunds 3.1 Item Inspection: Upon receiving the returned item, our quality control team will inspect it to ensure it meets the eligibility criteria stated in Section 1. If the item is found to be in its original condition, a refund will be processed.
3.2 Refund Options: For eligible returns, we offer the following refund options: a. Original Payment Method: The refund will be credited back to the original payment method used for the purchase. b. Store Credit: Alternatively, you may choose to receive a store credit for the refunded amount, which can be used for future purchases on our website.
3.3 Refund Amount: The refund will exclude any shipping charges, customisation fees, or additional services provided with the purchase.
- Exceptions 4.1 Sale Items: Sale or discounted items may have different return policies and eligibility criteria. Please refer to the specific terms mentioned during the purchase or contact our customer support for clarification.
4.2 International Returns: For international orders, the customer is responsible for any customs duties, taxes, or fees associated with the return shipment. These charges will be deducted from the refund amount, if applicable.
- Damaged or Defective Items If you receive a damaged or defective item, please contact our customer support immediately. We will arrange for a replacement or refund, including any shipping costs incurred.
- Contact Us If you have any questions, concerns, or need assistance regarding our return policy, please contact our customer support team using the following contact information:
Email: returns@agsj.au Address: Australian Gold And Silver Jewellery, 81-83 Campbell Street, Surry Hills, NSW 2010, Australia
We aim to provide prompt and satisfactory assistance to resolve any issues related to returns or exchanges.
Last updated: 16.09.2023
Please note that this return policy applies to purchases made directly from the Australian Gold And Silver Jewellery online store. If you have made a purchase through a third-party retailer or distributor, please refer to their respective return policies.